SEP12 Volume 20.8

VIP Check In
  • Vanessa Pahulu
    Director of Front Office Operations
    Hilton La Jolla Torrey Pines
  • Donovan Henson
    Director of Sales and Marketing
    Hilton La Jolla Torrey Pines
  • Chris Lott
    Director of Sales and Marketing
    Hilton Gaslamp Quarter
  • Scott Winant
    Director of Food & Beverage
    The Westin San Diego
  • Denise Espinoza
    Director of Housekeeping
    The Westin San Diego
  • Anne Duffy
    PR Manager
    Loews Coronado Bay Resort
  • Cecily Wheeler
    Hilton La Jolla Torrey Pines
  • Megan Quintana
    Coronado Island Marriott
  • Stephanie Joseph
    Hotel Del Coronado Beach Village
  • Brittany Cook
    Hotel Del Coronado Beach Village

Concierge Insider

Jan Zing, Lead Concierge
Rancho Bernardo Inn

CONCIERGE INSIDER (CI): How did you become a concierge at the Rancho Bernardo Inn and what’s your favorite thing about working here?
Zing: After being a stay-at-home mother for years, I decided I wanted to get out and do
something active. I started as a concierge at the Remington Club, a five-star senior living center here in Rancho Bernardo. I loved it, but I decided I needed a more caffeinated environment. As a North County resident, I’ve been coming to the Rancho Bernardo Inn for years, so as soon as an opening came up, I grabbed it. I’ve been here just over two years now. As for why I love it here, first of all, it’s a short commute for me. Second, I know all the local things to do up here since I’ve lived in Poway for so many years. When guests come stay with us, they want to know what there is to do close by, on top of the quintessential San Diego activities. They want to go out to eat, or find a laundromat or a place to get their hair done, and it just doesn’t make sense to send them all the way downtown or to the beaches all the time. It’s also like a big family here, and of course, the property is pretty amazing too. We have a fabulous spa with a private outdoor casita area perfect for couples massages. On our veranda we have live music on the weekends from 5-8 p.m., or even a little bit later if there’s a good turn out. And my job is the best because I love feeling like the hostess for the whole property since I’m the first contact when people come through the door.

(CI): You have so much pride for North County. What do you think makes this part of San Diego so wonderful?
Zing: I love that there’s no marine layer. I love the sun and it’s sunny up here all day long. There also seems to be so much more space up here. In fact, Poway touts itself as “the city in the country” and it really has that feel. Most of the housing communities are even zoned for horses. It’s so cool to be this close to downtown yet still feel a little bit like a farm town. As for the businesses and restaurants up here, I’m a big fan of Bernard’O. It’s a great French-mediterranean restaurant. Carver’s is fabulous for steaks just as the Brigantine is for seafood. The Barrel Room is a very cute bistro for wine tastings and flights. It’s owned by three Rancho Bernardo High School graduates, just another great example of the community pride!

(CI): What does being in the San Diego Concierge Association mean to you?
Zing: It’s such a great organization. I am pretty removed from the rest of the hotels in San Diego, but the SDCA is a great way to keep in touch with what’s gong on in the rest of the county, like the Harbor Boulevard renovation or road closures. I’m able to keep up to speed on all of that from my colleagues in the different areas of San Diego, which is vital for me to know when sending guests around town. I also really enjoy exploring the different hotels around the county each month at the membership meetings.

(CI): When you’re not working, what do you like to do in your free time?
Zing: I like to travel, in fact, I’m hoping to get up to JC Resort’s Surf and Sand in Laguna Beach pretty soon, just to get away for a night. I also love country music and try to fit in big country festivals whenever my schedule allows. I’ve been to Stagecoach each of the past there years, I recently met my sister in Ohio for another festival and I try to get to Nashville once a year. I just bought tickets to Jason Aldean and Luke Bryan at Cricket Wireless Amphitheatre in September. I’m really excited about that, I love how that venue is outdoors. It’s great for summer concerts! I also like to golf in my leisure time and JC Resorts owns six different golf properties. Other than that, I work out three to four days a week. I like weight lifting and taking some classes to stay fit, and of course walking my two dogs.

(CI): What’s one of your favorite stories about a guest that’s come to your desk?
Zing: We had a wedding party in house and the day after the wedding, the groomsmen had all dropped their tuxedos off at the front desk for us to return to Men’s Warehouse. After the group had dropped them all off, the groom popped by with one more suit. “I’m returning my clown suit,” he said. The joke was that his groomsmen had sent a clown suit to his room fifteen minutes before they sent his actual tux. Clown suit, that’s still something people call tuxedos right? He was sending back a real clownsuit. It was a cute, and more importantly, harmless prank. I always get a laugh when I think of it.



Aaron Chang Ocean Art Gallery is an award winning art gallery featuring the photographic art of world-renowned photographer Aaron Chang. The collection features Aaron's high impact, large format prints of waves, surf shots and many other exotic images collected from a lifetime of traveling, as well as recycled eco-art, surfboard art and fountain fish tank sculptures. Whether visitors are looking for large pieces to transform their residential or commercial space, mini art, sculptures, books, gift cards, or more, Aaron Chang has what they’re looking for in his contemporary-style gallery. Visitors to San Diego will love the complimentary virtual mock-ups that are offered so that guests can see how the art will look in any space. Concierges will earn $15 Chang Bucks towards an Aaron Chang piece for each referral. Open 10 a.m.-6 p.m. daily and noon-5p.m. on Sundays. 415 South Cedros Ave., Suite 110, Solana Beach. 858.345.1880.


Cafe Sevilla

Café Sevilla has stayed true to its authentic Spanish roots for nearly 25 years, providing the longest running flamenco dinner show in Southern California and a successful menu rooted in tradition. Serving classic Spanish dishes like paella valenciana and tortilla española, Café Sevilla is open for dinner nightly and offers a Sunday brunch. At the flamenco dinner each saturday, diners are treated to performances by Café Sevilla’s group of flamenco performers. The rustic, rich colors of the decor combined with ambient lighting set a romantic tone that brings the feeling and flavor of Spain to the heart of the Gaslamp. Café Sevilla offers a concierge reward program and an industry discount, please contact Sara Heetderks at 619.204.6544 or for more information. 353 Fifth Ave., San Diego. 619.233.5979.


Passion Fine Jewelry

Passion Fine Jewelry is a fully customized shopping experience that culminates in lifelong relationships. Representing artisanal, independent watchmakers who make only 10-150 watches per year, Passion Fine Jewelry specializes in rare, unique pieces including the exclusive Hearts on Fire collection. Many of the items in the Passion Collection are made in-house and are one-of-a-kind. With a comfortable and sophisticated setting reminiscent of a good friend's living room, owners Tim and Janna Jackson are able to exceed even the highest expectations of what a jewelry buying experience should be with a full range of services including delivery, private appointment, personal shopping, shipping and jewelry repair, cleaning and appraisal. Concierges earn a 10 percent commission on any sale generated from a referral. 415 S. Cedros Ave, Ste 100, Solana Beach. 858.794.8000.


The rose Wine pub on 30th

A quaint, neighborhood place, The Rose Wine Pub offers more than 45 wines by the glass and bottle, six rotating craft beers on tap and a monthly food menu based on what is in season locally. The menu features a variety of small plates and flatbreads, including signature dishes like the rose spicy salad, made with locally farmed mustard greens, watermelon radish, bleu cheese and candied almonds drizzled with a house champagne vinaigrette. The interior was designed using recycled materials and captures all four seasons through material and color concepts that flow into one another. Reclaimed 1930’s redwood from a local home has been transformed into wine storage by a local craftsman and encompasses the entire space, creating an atmosphere that makes guests feel as if they are entering a cozy barn right off a vineyard. A comfortable and casual elegance truly puts the focal point on the patron. 2219 30th Street, San Diego. 619.281.0718


Vagabond Kitchen

Owner Jerome Gombert wanted to create a place where he could be reminded of all his world travels and relive the exotic flavors he had encountered in far off destinations. Thus, he created Vagabond Kitchen. Take a culinary trip around the world with Vagabond’s diverse menu of traditional and rustic dishes including signature offerings like kung pao calamari, a traditionally prepared seafood appetizer that brings several Southeast Asian cooking techniques into one dish, and lamb sliders lightly seasoned with Mediterranean flavors that are designed to pair perfectly with San Diego’s favorite beverage: beer. Now in its sixth successful year, Vagabond recently welcomed renowned Chef Paul Niles to the team. Highly sought after in San Diego, Chef Niles brings his love of locally sourced ingredients to pair with the worldy flavors Vagabond is famous for. 2310 30th Street, San Diego. 619.255.1035.

WHERE Magazine on Cedros Avenue
Tuesday, August 7, 2012

The Cedros Avenue Design District graciously welcomed San Diego’s concierges for an evening of exploration. Beginning with cocktails and appetizers at Belly Up Tavern, concierges and their guests then divided into smaller groups for privately led tours of Rebecca Norman, Muttropolis, Carruth Cellars, Passion Fine Jewelry, La Femme Chic and Sala Joya, along the way enjoying sips and bites from Del Mar Rendezvous and We Olive, generous discounts and plenty of mingling. The night capped at Aaron Chang Gallery with champagne and raffle prizes totaling more than $1,000.

(1) Lee Ann Kinkelaar, The U.S. Grant; Martha Torres, Hyatt Regency Mission Bay Spa and Marina; Lisa Marie Wyman, The Lodge at Torrey Pines; Sarah Sbicca, Park Hyatt Aviara. (2) Kali McDonald and Todd Husted, La Valencia Hotel. (3) Shraddha Carlin, The Westgate Hotel; Nancy Hirsch, Sheraton Carlsbad Resort & Spa. (4) Susan Lapping, San Diego Ambassador; Annie Yu, The Grand Del Mar.
  • Concierges are invited to a Where Magazine event at Fashion Valley mall on Thursday September 13. The event will begin at 6 p.m. at Stacked, located near the valet. An invite is to come, but you can RSVP for yourself and a guest by contacting Joanna McLean at 619.260.5599 or
  • The San Diego Concierge Association hosts its monthly meeting on September 18 at Park Hyatt Aviara. For more information or to RSVP, contact Gaby Delgado at
  • The San Diego Concierge Association will participate in AIDS Walk & Run San Diego at Balboa Park on September 30. Everyone is welcome to join and is encouraged to register at
  • Where Magazine will host an event in the Gaslamp Quarter on Thursday, October 18. A formal invitation is to come.

WHERE San Diego
3990 Old Town Ave, Ste B-200
San Diego, CA 92110
(619) 260-5599
Circulation Manager:
Lisa Hillebrecht

WHERE Los Angeles
3679 Motor Ave, Ste 300
Los Angeles, CA 90034
(310) 280-2880
Circulation Manager:
Beth Moline

WHERE Orange County
125 E. Baker St, Ste 250
Costa Mesa, CA 92626
(714) 825-1700
Circulation Manager:
Stephanie Reid

Where Links
  • Instruments of Torture is now on view at the Museum of Man. A gripping exhibition of the cruel devices engineered throughout history to inflict unbelievable pain and suffering, Instruments of Torture explores why torture occurs, which begs the question “Are people the real instruments of torture?” In addition to the rare artifacts on tour from Italy’s Museo della Tortura, the Museum of Man has partnered with the International Legal Studies Program at California Western School of Law, Joan B. Kroc Institute for Peace and Justice, and Survivors of Torture, International to help address the contemporary issues of torture in hopes that one day the only place to hear about torture will be at a museum. For more information, visit
  • Hotel La Jolla, A Kimpton Hotel has officially relaunched after its recent $4 million makeover. The 110-room hotel has been updated to include a redesigned lobby, pool deck and lounge, meeting space, fitness center and business center. Guest rooms and landscaping have also been enhanced, and the property’s 11th-floor restaurant, Cusp Dining & Drinks, now includes an adjacent 950-square-foot event space with a panoramic view. Hiatus, a new ground-floor venue, includes 2,000 square feet of open-air relaxation space, fire pits, chaise lounges and an outdoor bar.
  • Ramp It Up: Skateboard Culture in North America is in its final week at the Museum of Man. Closing September 9, Ramp It Up explores the positive impact that skateboarding has had on Native American communities. Native kids who skate find that it instills focus and discipline while inspiring and encouraging creativity. The lessons learned in a skatepark speak to the inner strength of each skater and are a metaphor for the Native experience – when you fall, get up and try again. For more information, visit
  • Read WHERE online! Digital versions of WHERE San Diego, WHERE Orange County and WHERE Los Angeles can now be accessed at, and respectively.
  • Follow WHERE San Diego on Twitter and Facebook (click to sign up and follow us). WHERE San Diego brings you the latest essential information on nightlife, dining, shopping, entertainment, attractions and arts.


  • The Rancho Bernardo Inn is hiring a part time concierge for shifts on Fridays, Saturdays and Sundays. To learn more about the position and to apply online, please visit and click on “join our team” at the bottom of the page.


  • Galerie Michael a fine art gallery in the heart of Beverly Hills seeks a part-time person with concierge/hospitality background. Make extra income working 8 to 10 hrs per week/flexible days, marketing to local hotel concierges. All interested candidates should provide résumé, letter of interest and include schedule availability. Please do not include photos. Please send to Renata De Aquino at


  • The Anabella Hotel of Anaheim is hiring multiple full-time front desk agents. Responsibilities include check guests in and out of the hotel and assisting with needs of the guests. Excellent customer service skills are a must. The Anabella also has an opening for a night auditor. Interested candidates must have amazing guest services skills, a desire to work the graveyard shift, some supervisor or management experience and OPERA experience. Must have a free schedule for full employment. Contact Garrett Gentry at 714.905.1050 or